Refund policy

Last Updated: 04/21/2026

Returns Eligibility

At FOLDPEAKS, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return under the following conditions:

  • Returns must be requested within 14 days of delivery
  • Items must be unused, unworn, and in original condition
  • Products must be returned in their original packaging

Returns are only accepted for valid reasons such as receiving a defective, damaged, or incorrect item.

Returns will not be accepted due to a change of mind, personal preference, or dissatisfaction after receiving the product. Customers are encouraged to carefully review product details before placing an order.

Product Expectations & Variations (Important)

Please note that all products are offered at competitive market pricing. Minor variations may occur and are considered acceptable within standard commercial tolerance.

  • Slight differences in size, dimensions, color tone, or finishing may occur due to manufacturing processes and display settings and do not qualify as defects.
  • Perceived differences in fit, proportion, or expectations of exact specifications are not considered valid grounds for return or refund.
  • Products are not guaranteed to meet any subjective expectations beyond the description provided, including assumptions regarding branding details, markings, or presentation.

By placing an order, customers acknowledge and accept these standard variations.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale
  • Products damaged due to misuse or normal wear and tear
  • Items returned without prior approval

Return Process

To initiate a return:

  • Contact our support team with your order number and reason for return
  • Our team will review your request and provide return instructions
  • Approved returns must be shipped back within 7 days

Returns sent without authorization may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping charges are non-refundable

Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–7 business days
  • Refunds are issued to the original payment method
  • Processing time may vary depending on your bank or payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the item and packaging
  • We will arrange a replacement or refund at no additional cost

Late or Missing Refunds

If you have not received your refund:

  • Check with your bank or card provider
  • If the issue persists, contact our support team

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Cancellations

Orders can only be cancelled before shipment. Once dispatched, cancellation is no longer possible.

Contact Information

Business Name: FOLDPEAKS
Email: support@foldpeaks.com
Phone: +1 (347) 796-3367
Operating Countries: United States & Canada