FAQs
1. Where do you ship?
We currently ship within the United States only. All orders are processed and dispatched from U.S.-based fulfillment centers.
2. How long does shipping take?
Order processing takes 1–3 business days.
Once shipped, delivery typically takes 5–8 business days, depending on your location and the shipping carrier.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Tracking information may take up to 24 hours to update.
4. What payment methods do you accept?
We accept secure payments through Shopify Payments, including major credit and debit cards such as Visa, MasterCard, American Express, and Discover.
5. Can I cancel or change my order?
Orders can only be cancelled or modified before shipment. Once an order has been dispatched, changes or cancellations are no longer possible.
6. What is your return policy?
Returns are accepted in accordance with our Refund & Return Policy.
To be eligible, items must be unused, in original condition, and return requests must be submitted within 14 days of delivery.
7. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
8. What should I do if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos of the item and packaging. Our team will assist with a replacement or refund.
9. Do you offer exchanges?
We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
10. How do I contact customer support?
You can reach us using the following details:
Email: support@foldpeaks.com
Phone: +1 (347) 796-3367
Our support hours are Monday to Friday, 9:00 AM – 4:00 PM (U.S. business hours).
11. Are my payments secure?
Yes. All payments are processed through Shopify Payments using secure, encrypted systems. We do not store your payment information.
12. Do you ship internationally?
At this time, we do not offer international shipping.